"Crucial Conversations"
Defined as having:
- High stakes
- Differing opinions
- High emotions
Tactics for dealing with difficult teammates:
- Be inclusive while you escalate
- Put them in the position of asking for guidance:
- How do you think x process should go?
- I'm having problems with x step in the process
General tactics for approaching the conversation:
- Be your own advocate (have solutions in mind)
- Prepare examples
- Don't minimize your feelings
- Have goals you want to achieve
- Determine specific action items to resolve issues
Speakers from the GHC15 Session:
- Jennifer Wang
- Susanne Lehmann
- Wei Wu
Official Description
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